TO ORDER

You place your order by choosing your subscriptions directly or your packages at the site. On the product page you want to buy, enter the quantity and click on the button "Add to Cart". Later, you can always edit your shopping cart (change quantities, delete a subscription) by clicking on "My Cart". 
When your shopping is complete, you approve the "Order summary". Then you confirm also that you are over 18 and follow the instructions on the screen to complete your order.

No, it is not mandatory to have an account to place an order.
The customer account is a facility available to our regular clients.

It is not possible to order by contacting us directly.
The only way to order is to log on our website and fill your shopping cart.

Our subscriptions are permanently available for sale.
However, if a subscription is temporarily unavailable, you would be notified on our website and in all cases before finalizing your order.

To change your order, please contact us as soon as possible by phone or email, and at the latest within 48 hours of your purchase.
Have e-mail confirmation of your order provided. We will review with you how it is possible to satisfy you.

OUR CONCEPT OF BELGIAN BEER BOX

We do not just send you beer bottles: we will tell the story of Belgian beer and describe you each bottle.

We make sure to let you taste different beers by their tastes, their characteristics ... We want you to discover a maximum of different flavors. This is one of our main objectives; show you that Belgian beer has more to offer than Leffe and Hoegarden!

You will find 8 bottles of beer each representing a taste, a tendency, a type of beer or brewing different ... + some beermats  +  some information sheets

No useless gadgets in your box of Belgian beers but only things to help you enjoy the products dispatched.

DELIVERY

It is not possible to choose a different delivery method than that proposed by "La Belgique une fois". We work only with Mondial Relay and DPD.

The list of countries we serve is available on the homepage of our website under "Our delivery rates". We deliver mainly in France, Belgium and in all EEC countries.

All orders placed until 22 PM is shipped the next working day. Then see the question "What are the delivery times".

Mondial Relay ensures the delivery within 48 hours at one of their Point Relais and for home delivery it takes 5 days (working days). For DPD, the delivery time depends on the destination country. Information about all delivery times is available on the home page of the site under the name "Our delivery rates". 

In case of damage, the charge will be for "La Belgique une fois". If, despite all our precautions, your package is delivered damaged you have to report it directly at the "Point Relais". Take a picture of the parcel damaged, send it to  info@labelgiqueunefois.com with your full details within 24 hours the latest from reception. 

ADMINISTRATION

If by mistake, your invoice has been lost, please contact us. We will send you a copy.

For France and Belgium not. Our prices include the payment of all taxes due in France and Belgium.
For other countries, it may be that import taxes are of application. You will have to support yourself these taxes at the reception of your order. Nevertheless for deliveries within UEE, this almost never happens

If you wish to exercise your right to cancel, contact us by mail or phone so we can make the refund. Have e-mail confirmation of your order provided. If you have already received the first package of your subscription, you have 7 working days to return any package that does not suit you. It must be returned by you at your expense, in its original packaging, unopened bottles and undamaged, accompanied by the invoice of purchase..

OFFER A GIFT TO SOMEONE ELSE

You can temporarily mention your own email and mobile number. With the reference of your order, contact us then with the "Contact Form" and we will adjust the shipping information with the new data.

Only one condition: indicate that the parcel recipient is different from the billing person by checking "other shipping address" in step 2 ".

Yes, it is possible to modify the choice of the Relay Points ® at any time.
For this you choose on the home page of the site footer INFORMATION entitled the "Track your order".
Then give the references of your order  you will find on the invoice, the delivery note or in our order confirmation email.

Contact us via the contact form. We will send to your email address a "Presentation card" of the ordered gift that you can download and slip into an envelope to give to the person.

During the order process, you have the opportunity to write her a personal message that we transcribe and will slip in the package.

In step 3 (shipping) of your order you check the phrase "Send to a third person." You will then have the opportunity to introduce to all the details of the person to whom you sent your gift.

Subscriptions Discovery-Emotion-Passion is rather for people who want to learn to know the different types of Belgian beers and so taste the flavors évantail available. We explain each type of beer, how beer is brewed, market trends ...

The subscription Tradition is more for beer drinkers, some connoisseurs, who want to discover new beers and new breweries.

If you order several packages must be sent to different people, then you should split your order into multiple purchases.

Every order placed on our site has one and only one shipping address.

PAYMENT

This is an online payment system that allows you to make electronic payments without having to divulge your bank card number to unknown third parties. This requires you to have a Paypal account. But you can also use the PayPal solution to a single, one-time purchase and use your credit card without having to open a PayPal account.

Paypal is an expert in online payments for 10 years. It is a world renowned payment solution that allows to pay or get paid in 190 countries. Thousands of sites accept PayPal and you benefit from the same security everywhere. Transactions are controlled 24h / 24, 7/7.

Paypal is a completely free payment instrument for the buyer.

No it is not mandatory.You can easily make a payment with your credit card using the Paypal payment platform without a Paypal account

You can use the PayPal solution to a single, one-time purchase with no need to open a PayPal account. You will be asked to give some informations to make a payment (email address, details of your credit card... ) but there is no need to save it and these datas will then no longer used by PayPal.

You can pay with VISA - MASTER CARD - AMERICAN EXPRESS.